Agilysys Mobile Caddie App Drives Over 20 Hours of Weekly Scheduling Efficiency for Streamsong Resort’s Golf Operations

-- Real-Time Caddie Scheduling and Management Innovation Is a Game Changer for Golf Operations, Staff Efficiency and Player Experiences --

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software technology and services, today announced that Streamsong Resort has selected Agilysys Golf and Agilysys Mobile Caddie App to deliver innovative and time-saving experiences for the property’s golf staff, caddies and players. One-of-a-kind innovative technology enables caddies to manage their schedules as independent contractors, properties to better coordinate in real-time with players to deliver “white-glove” service, and managers to reduce manual work. The Mobile Caddie App delivers more than 20 hours per week in scheduling efficiency.

Technology innovations in the Agilysys Mobile Caddie App include instant synchronization with golf course tee sheets to ensure caddies receive timely assignments and guests are never left waiting; an availability calendar covering multiple courses and caddies; workflows that enable caddies to quickly receive assignments with options to accept or decline them; and real-time push notifications that keep everyone informed on changes as they occur. Because systems from other golf technology vendors rely on API or VPN transfers to communicate with caddie apps, they are unable to match how the Agilysys Caddie App works within the Agilysys Golf solution to instantly synchronize with tee sheets and deliver other immediacy and convenience features.

Greg Lookabill, Director of Caddie Services at Streamsong Resort, commented, “Running a caddie program of this size is incredibly dynamic. Every day brings multiple changes to the tee sheet. The Agilysys Mobile Caddie App updates in real time, which is a vital improvement. We have already gained 20 hours per week in scheduling efficiency alone, giving us more time to focus on our guests and golf operations.”

Streamsong Resort manages hundreds of golf rounds daily across multiple courses, with formats ranging from walking double-bag loops to group caddie support for cart play.

The resort frequently updates its tee sheet throughout the day, reflecting numerous adjustments such as cancellations, changes to player information, and service modifications. This dynamic environment led Mr. Lookabill and his team to seek a solution capable of handling ongoing, real-time guest activity.

“Agilysys carefully listened to our requirements and understood our unique needs,” Mr. Lookabill said. “We worked together with the Agilysys team to incorporate our real-world feedback into an elegant technology solution that truly works for caddie managers and caddies,” he concluded.

The app is available on both iOS and Android devices, and a property can tailor its appearance to reflect unique styles, information and branding. Streamsong has launched the innovation under the brand Streamsong Loopers to deliver a unique Streamsong experience while running Agilysys technology. In addition to dramatically improving scheduling, Streamsong Loopers has helped onboard and manage more than 200 active caddies. The system includes an optional feature that enables new caddies to apply and be accepted for positions, an important time-saver for properties that experience seasonal turnover.

The administrator-facing module is fully embedded within the Agilysys Golf platform and transforms caddie management into a completely paperless operation. It delivers efficiency-enhancing capabilities such as a dashboard with timestamped confirmations; ‘first-to-confirm’ functionality that streamlines caddie, player and course reassignments; and flexible pairing logic that supports preferred caddie requests, fair distribution of assignments, and group coordination.

Streamsong Resort is one of the most distinctive golf and leisure destinations in the United States and is part of KemperSports, a leading U.S.-based property and experience management company specializing in golf, hospitality, sports, and entertainment and managing more than 140 properties across the country.

Streamsong’s success using Agilysys Golf and Agilysys Caddie App has inspired other properties across the KemperSports portfolio to evaluate the technology. Launches are under development at Wild Spring Dunes and Rodeo Dunes, and evaluations are underway at Sand Valley and Bandon Dunes.

In addition to Agilysys Golf and the Agilysys Mobile Caddie App, Streamsong uses numerous solutions across the Agilysys hospitality technology ecosystem, including: Agilysys Versa Property Management System (PMS); Agilysys InfoGenesis Point-of-Sale (POS); Agilysys IG Kiosk for self-service ordering and payment in restaurants and pantries; IG Fly for all-in-one mobile staff-assisted ordering and payment wherever guests are; IG OnDemand for self-service ordering, payment and delivery operated on guest devices; Agilysys Book for room and ancillary experience bookings; Agilysys Reserve for dining and activities; Agilysys Digital Marketing; Agilysys DataMagine for digitizing, organizing and streamlining document management; Agilysys Pay for secure, enterprise-wide payment processing; and Agilysys QuickPay for guest-facing contactless payments.

Jamie Hodgson, Vice President Sales for Agilysys, commented, “Our collaboration with Streamsong demonstrates how deeply integrated modern technology can solve long-standing operational challenges. By embedding caddie scheduling into the Agilysys technology platform and delivering a white-label, mobile-first app, we have created a solution that not only streamlines operations but also elevates the experience for staff, caddies and guests. We are excited to see this technology innovation expand across more properties.”

About Agilysys, Inc.

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com

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